We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Benefits start on your first day of employment, Programs & activities that give back to our. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Our story starts with a simple universal truth: Every business is a people business. * Be kind and compassionate Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. People can always trust us to say what we mean and depend on us to do what we say. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Full-time $12.50 an hour. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Create and update employee files in database, as authorized. then the employee has changed 1 company and 1 job. New York Equal Pay for Equal Work Act Statement. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Si es as, entonces ReedGroup es para ti! The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Our commitment to Diversity and Inclusion. Because transformation takes a workforce. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. You're able to quickly input and retrieve data while working with the customer on the telephone. At Alight, we are reimagining how people and organizations thrive. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Only applicants from locations above will be considered. You can also receive alerts via instant message. Cons. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Explore open roles at Alight. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Excellent communication & collaboration skills with strong ability to empathize with customers Because transformation takes a workforce. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Our people are our greatest assets at Alight Solutions because People Matter! Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. * High School Diploma or equivalent is required, bachelor's degree a plus Apply for Sr. Customer Care Representative Human Resources. Alight believes diversity should be visible, valued, and sustained throughout the organization. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Express yourself in an open and honest manner We strive for Excellence Every Day by collaborating with our clients and colleagues. Lensa, Inc. - Lensa is a job search engine. Find out if you meet the requirements! In addition to a base salary, this position may be bonus eligible. Our people are our greatest assets at Alight Solutions because People Matter! Benefits . Please note that all salary figures . Our people are our greatest assets at Alight Solutions because People Matter! We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Customer Service / Guest Services, Part-Time Location: San Juan, Puerto Rico. Alight Easy 1-Click Apply. These teams are a critical component of Alights health care,retirement and HR-delivery services. * Use productivity and quality data & metrics to achieve superior customer service results Every colleague shapes how Alight can become better, stronger and brighter together. This job listing has expired and the position may no longer be open for hire. Get hired today! View similar Customer Service / Guest Services jobs below. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Apply online instantly. Travel Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Alight is committed to the continued development of our colleagues. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Our story starts with a simple, universal truth: Every business is a people business. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. You will be notified during the hiring process which checks are required by the position. Check out our open opportunities below. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. We reward continuous improvement and encourage you to own your own development. * Demonstrate a high level of confidentiality and professionalism At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Learn more about our customer care offices. Health, Dental, Vision, Life Insurance and more. Alight is committed to the continued development of our colleagues. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. At Alight Solutions, we are reimaging how people and organizations thrive. The estimated base pay is $36,558 per year. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. We combine data-driven . We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Benefits start on your first day of employment, Programs & activities that give back to our. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! These teams are a critical component of Alights health care,retirement and HR-delivery services. Must be able to work a flexible schedule based upon high call volume needs. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required.