Marketing is how you help customers find, evaluate, and buy your productits meant to improve a customers experience with your store, in addition to driving revenue. To shorten the refund waiting time for their customers, youll often have to pay them back upfront before getting the funds back from the supplier. Want to get the manufacturers best price from China? A dropshipping return policy page should be vital to start dropshipping. What Are the Pros and Cons of Accepting Returns? But, it is important that you mention this possibility in your shipping policy and provide your customer with the steps on what to do if their package is lost. Dropshipping Policy Examples and Template Writing a Shipping Policy for Your Dropshipping Website PRO TIP: Save time & money with the complete compliance bundle trusted by over 100,000 businesses and create essential legal policies personalized to your needs in minutes. Sometimes, there are ways to have a faster delivery time when dropshipping as well. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days. You can create a shipping policy by setting up a new page on your online store. However, it is still a crucial step in setting up your dropshipping business. As for domestic shipping, clearly state the areas covered by your existing shipping methods to ensure local customers know what to expect. AliExpress dropshipping is by no means dead. An address change is something that a typical online business could potentially handle, but when you are dealing with a third-party, communication can sometimes take time and your supplier may not be willing to go the extra length, as their role is limited to fulfillment and does not involve offering customer service. The seller handles the rest. If your fulfillment center is based in the US, you might opt for a free domestic shipping option, and a paid international shipping option. Again, since you are not in charge of fulfilling, packaging, and shipping your orders, you may wish to indicate that delays can happen and that your timeframes are estimates only. The next best alternative that might work better for you if shipping is an issue is offering refunds without asking for a product return. Thus, while below are some of the core things you should include in your shipping policy, only you can decide which shipping information is important enough to your customers and store to warrant being in your shipping policy: The time it takes to process and package an order for shipment determines how fast it gets to the customer. This blog discusses and gives you practical advice on the best ways to create a well-outlined, informative, and well-segmented shipping policy for your dropshipping business. Your shipping policy should be easily accessible and easy to understand. What your shipping policy should include If youre selling dropshipping products like shoes, clothing, accessories, or jewelry, always place a sizing table in your product description listings. ; Whats your deadline for requesting a refund (for instance, 14, 30, 60, or 90 days)? As this guide has shown you, creating a dropshipping shipping policy does not have to be a chore if you have a planned roadmap, which this book has given you, including a template you can copy. An example is a section on trendy topics like COVID-19 and how its impacted your businesss shipping processes. Marketing is also the umbrella of activities you do in pursuit of building a brand, like creating content thats helpful and entertaining. Read more: How Does Amazon Dropshipping Work? If youre starting a dropshipping business with no money, its easy to find products to sell on AliExpress with zero startup costs. Your supplier should be able to provide you with the name of the carrier and a tracking number for each order that it ships on your behalf. Dropified - Import items from AliExpress, eBay, and over 80 other product marketplaces. Funny Bed Life Store. I. My only question is, will it be yours? Dropshipping through AliExpress is a great way to get started selling online once you have everything set up. Then, just copy our Do Dropshipping Shipping Policy Template above and paste it in Shopify. In this case, theres nothing you can do to shorten these delivery times. This way, the supplier wont include any invoices or promotions in the package being sent to your customer. I will do my best to reply to them as soon as possible. Read more:Ecommerce Marketing Essentials: 17 Actionable Tactics to Drive More Sales. Unsure if youre capable of selling a certain product? This approach is not only easier, it saves you a lot of timeyour most valuable resource. Shopify will automatically update your Amazon listings to match your inventory in your store. Feel free to copy our Do Dropshipping Shipping Policy, modify it to fit your dropshipping stores policy, and use it in combination with the other standard pages here! Hey! If you see yourself frequently ordering from the same seller, its a good idea to ask them for their Skype username to develop a business relationship. Its okay to embellish a little, but dont misinform or make fake claims about the product. Here, include the different costs associated with each shipping option If you offer free shipping with orders above a certain amount, state that on the policy. Show the product on an actual person instead of just 3D rendered images and mockups. AliExpress Sellers (Suppliers) offer shipping to over 200 countries; And if you have multiple suppliers, be respectful of all conditions to avoid customer complaints. However, more issues arise from having many customers submitting a refund request, such as an increased need for customer service and shipping logistics. In this example, I chose running shoes as my store niche. If thats the case, then the return shipping address will have to be the one at your supplier in China. Step 3 Well inform you once the product arrives back and offer you a full refund, a replacement product, or store credit; If you have a Shopify store, youre in luck! In short, yes. But dont worry, if youre a beginner it isnt strictly necessary. Its as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. A dropshipping return policy is a written rulebook where the retailer or store owner explicitly informs their customers of the conditions under which its possible to request a return and refund and the specific steps of the return process. It was founded in 2010 and is owned by China-based Alibaba, one of the worlds largest ecommerce companies. And dont forget to take a look at our Return Policy template here as well. Failing to follow up feels very scammy and can push many customers to request a refund just out of fear of getting tricked. [WEBSITENAME] provides a [90] day warranty period. While making purchases, buyers like to know their options should they need to return a product for a particular reason. Basically, it's a tool that allows users to simply type in a few letters and be presented with multiple options right away, also known as autocomplete search. Here, briefly mention the key points of your return and refund policy. Over 10 years of experience in foreign tradeHelped 2k+ customers improve their dropshipping business. 3. And, instead of being secretive and pushing the policy page in the depths of your footer, we recommend being transparent about it. Looking through a chart is easier than reading through paragraph chunks to get the needed information. Youll start receiving free tips and resources soon. Dropshipping chrome extensions, Your email address will not be published. This is especially important in the case of dropshipping businesses as a lot of them use suppliers located in Asia, AliExpress, for example. Thats precisely what I will explain to you in this section, but if you already know what a shipping policy is, feel free to scroll a bit further. Or, go online and check out your competitors policies to understand the points to include. As such, they arent responsible for handling returns to your customers. Starting AliExpress Dropshipping with our free Google Chrome Extension. So, to not miss out on any sales, you should make a separate page for Returns and Refunds, as Spigen does here: But, to make your conditions extra clear and more easily findable to your customers, you should display the most important part of your return and refund policy in your shipping policy as well. Here is a dropshipping shipping policy template for your inspiration. AliExpress makes it easy to find products to sell in your ecommerce store without having to worry about inventory or shipping. Shopify has a refund policy generator that you can use for free to create your dropshipping return and refund policy. Both will revert the order status, but if you choose the manual refund option, you have to do the refund process by yourself or through your payment gateway dashboard. To get the latest news and latest updates from us. However, your customers probably dont know that youre dropshipping items, and they dont know who your supplier is. Try to select ePacket shipping if the supplier is in China and offers it as an option. +Shipping: US $1.19. Here are the three ways returns work with dropshipping stores: Shopify itself is only the online store builder or eCommerce platform that you use to host your store. Add the prices for each and the duration expected to take for the orders to arrive. Add Products to Your Store. Learn how to find high-margin products, add them into your store, and start sellingfast. You can have AliExpress build you a dropshipping store or use the AliDropship plug-in to easily import bestsellers and new products to an existing store. It informs your customers about: Fulfillment speeds Shipping and processing timelines Costs International shipping options Dropship and Logistics Specialist, the founder of Bestfulfill that help you with order fulfillment from product sourcing, shipping, branding, and customized package.. After reading this article, check out this article to learn everything you need to know about handling returns and refunds when dropshipping! Before placing an order, some customers will check first if they can return the product for free and get a refund. A commerce solution for growing digital brands, The composable stack for enterprise retail. If you need help drafting a return and refund policy for your dropshipping business,check out our articleon the subject. This lets you sell more, and work less! Alternatively, you can use DSers, which can handle all of this on your behalf, making it easier for you to purchase orders on AliExpress and watch for product price changes. Do Dropshipping is supported by our participation in affiliate programs. Most people think of a shipping policy as legal protection, but we actually view it as a sales tool. Offer a free return and full refund (better for high-ticket items); Offer them to keep the faulty product and give them a full refund (best for low-cost products); Offer them to keep the product, plus offer a replacement item or store credit; Your customers will have a clear and transparent process to follow; Youll avoid miscommunication and misunderstandings; Your customers will feel secure, and youll prevent suspicion; To comply with different customer country laws; Items that can and cant be returned or exchanged; How much time a customer has to return an item; The conditions that have to be fulfilled; The shape of the products returned (worn, damaged, used, etc. Ive found most of the suppliers on AliExpress use WeChat or WhatsApp. Reading actual reviews and testimonials and looking at photos made by satisfied users is the best way to decide if a product is a good fit. To avoid that, you could try one of these two things: Your first option to keep your customer loyalty and integrity as a dropshipping store is to send the product back for free. On the subject of a dropshipping return policy, accepting returns shouldnt even be a question but a given. On checkout, you can leave a message for the seller. Will you accept a return if the package is opened? Often, we get sidetracked trying to make as many sales as possible, so we start drafting the most eye-catching headlines and product descriptions ever. This way, whenever you get an order, it will be easier for you to find the supplier on AliExpress, as well as keep track of price changes. For our full Returns and Refunds policy, we refer you to [RETURNS AND REFUNDS POLICY LINK]. Try Shopify for free, no credit card required. Native Upsell has a recurring fee of $14.90 per month. Customers can send back orders for untampered-with products within 7 days of delivery. It lets you grow without worrying about having to manually order dozens (or more) of products on AliExpress. Modalyst makes it easier. You could even offer them same-day deliveries while stating the costs involved. Naturally, the most significant problem here is the loss of profits and the inability to plan your income in advance. We are not responsible for these charges. Thank you! Heres an example of how it will look like: There you have it! For domestic buyers, having multiple shipment options can work for you. thank you so much for such an interesting and full informative artical you post i am newbie in drop shipping and havent start my store yet because right now i learning process and pretty lucky to find you your artical help me a lot to understanding drop shipping keep posting fully informative articles always God give you a lot of happiness and success thanks once again. Whether you're creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we've put together this resource to help you cover and communicate the right detailswith a template to get you started along with examples you can borrow ideas from. You can always lower the shipping cost or find a way around it perhaps bundling it into the product price. As we mentioned above, theres a free Shopify policy generator you can use to draft your dropshipping return policy, whether or not you have a Shopify store. You can significantly improve your level of service by quickly answering customer questions and making it a priority to help them fully solve any issues they run into when buying from your store. Doing this will save you a lot of headaches by preventing the most common support mail (in most cases): Where is my order?. All in all, WooCommerce refunds are easy to set up and process. However, suppliers or dropshipping agents often have warehouses in the US and addresses closer to your customers. PRO TIP: If youre not much of a writer, outline what to include in your dropshipping shipping policy, then outsource the document-writing process to a professional freelancer. 1.1. 2018-2023 Do Dropshipping. Another reason customers might submit a refund request is the long shipping and delivery times. You could check out marketplaces like CJDropshipping since they keep stock in different warehouses worldwide. She spent the last 8 years improving her skills and loves taking on new challenges. Store Settings Aliexpress CN Lister. Providing this information in an easy-to-navigate manner I suggest using a table ensures your customers know what to expect. In the case of dropshipping stores, the supplier is almost always in China. Save my name, email, and website in this browser for the next time I comment. If you want to do this manually, it might be a good idea to have a spreadsheet handy with a list of all the products on your site, the amount youre selling them for, the amount they cost on AliExpress, and a link to the AliExpress listing. FREE Shopify Dropshipping Course . Step 1: Log In. Setting up your AliExpress dropshipping store. Stating this on the policy acts as additional information while accounting for how long to wait for a shipment. We will offer full refunds for this, excluding the shipment cost. Since the supplier is typically the one shipping out the product, they should also have a return and refund policy that covers damaged products. Dont be scared to use it; its free! In this situation, contact the supplier to resolve the issue or use AliExpress Buyer Protection. Click on image to zoom / Click button below to see more images 1 2 3 Download Drop Shipping Agreement Template Today: USD 7.99 Download It Now Payments: Credit Cards processed by PayPal Available premium file formats: Microsoft Word (.docx) Other languages available: Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. For example, you can offer local shoppers in-house pick-ups to cut shipping costs and time. In this article, I will explain what a shipping policy is, why it is essential for your dropshipping store, and give you a dropshipping shipping policy template so that you can easily create one yourself! If you do have a chart and its correct and updated, you could mention in your return policy that you wont accept returns based on wrong sizes. To understand how to create your own dropshipping shipping policy, you must first understand what a shipping policy is. On the other hand, having more than one supplier is a great approach to take to make sure that you are never out of stock. If you provide multiple shipping options, provide a chart that lists out all of those options. Shipping rates & costs. If your supplier offers different shipping options, standard/express, or a choice of carriers, for example, it would be wise to list them out in a table, along with the respective cost associated with each delivery method. EMart Pro is a lightweight and fast multipurpose theme that offers premade templates for a quick store launch and all key features. Once youve demonstrated you can bring in recurring sales, some sellers will allow you to place your logo on products or include custom invoices and branded inserts into shipping packages. Theres no science to it, but so far its helped me select reliable sellers. Expedited shipping (2-4 business days): $25. If you arent shipping to a specific list of countries, you should mention it in your shipping policy. To avoid this as much as possible, you could have a size chart to help your customers find the right fit. When customers have essential shipping information for each purchase, theyre likelier to make an informed purchase decision, leading to more completed orders and fewer cart abandonment issues. Using Etsy, store owners can manage and exceed their clients, Most eCommerce businesses outsource order management to experts or use OMS software to automate and make the order management process efficient. Keep on reading to find out what you should cover in your shipping policy, so your visitors will be able to find every bit of information they need! Here are the main reasons why a dropshipping return policy is a must: Here are the key elements an excellent dropshipping return policy template should contain: Are you accepting returns on all of your store items or just some? Who Pays the Return Shipping Fee: the Customer or the Dropshipper? While AliExpress may position itself as an online retailer, most sellers on AliExpress understand that a large number of their customers are resellers and are much more interested in dropshipping. With a well-outlined dropshipping shipping policy, customers find little or no need for more assistance on shipping matters because they can easily find everything they need within your shipping policy. So, if an item doesnt come as described or arrives damaged, its often your legal obligation to accept a return request. The shipping costs may vary depending on which one of your suppliers is fulfilling the order. And, theyre right! Not to mention that the global freight situation can change unexpectedly from one day to another, which is something that you have to take into account when drafting your shipping policy. This helps customers decide whether to proceed with a purchase. However, in most cases, it includes information on shipping costs, processing and delivery times, other shipping costs incurred (duty), shipping locations and guidelines, and returns, to mention a few. Have a structured and clearly outlined return process thats understandable, straightforward, and easy to follow. Link back to the main post on this here for more clarification. It includes details on shipping costs, shipping methods, delivery times, and if applicable, details on import duties & taxes. Step 3: Create Your Legal Policies. All you need to do is to send us your product list, and we'll do the rest for youproduct sourcing, purchasing from the factory, quality check, custom packaging & inserts, and order fulfillment. Even with a detailed dropshipping shipping policy, clients will need clarification on matters at one point or the other.