4. For mediation through CEDR, the parties will pay their share of mediation costs, and under certain conditions such fees may be refundable to you, depending on the outcome of the mediation. It comes from the term "grail," which means an article of fashion that is rare and has gone up in monetary value. Grailed Reviews - 61 Reviews of Grailed.com | Sitejabber If you are using the Services from a country embargoed by the U.S. or are on the U.S. Treasury Departmente's list of "Specially Designated Nationals," you agree that you will not engage in financial transactions or conduct any commercial activities through the Services. Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. Keep on reading to find out which method suits you better. We and our partners use cookies to Store and/or access information on a device. Requesting compensation for poor service feels equally tiring. Our expert moderators ensure all listings posted for sale are 100% authentic. Grailed will determine in its sole discretion whether to issue Seller a credit after an investigation. How do I add shipping to Grailed? All offers sent on Grailed are binding, which means a buyer is obligated to purchase an item if their offer is accepted. First, they use high-quality materials and shipping methods to ensure that your products arrive Proearners is a website dedicated to provide curated solutions to ecommerce consumers through our well-researched, and accurate information articles. Include your order number and the reason for your request. Since we are not the payment processors, we cannot provide payment support to you or guarantee payment features. Grailed reserves the right to suspend or terminate your access to the Services for any reason in accordance with these Terms, including in the event of unsafe off-site activity, as determined solely by Grailed. Please be sure to select a trackable return shipping option that is within $80 or less to ensure you can be reimbursed for the full cost. If you've opted to use Grailed Payments: The fees will automatically refund when the refund to the buyer is completed. Log in to https://www.paypal.com/us/home 2. All Disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. and check with a representative about your moneys whereabouts. How do I refund my customer's order? - Sellfy Help Center Click Continue. I hope not, TLDR : am i obligated to refund the buyer once they get the item just because they changed their mind on a binding offer. And the first thing you need to know about offers on this marketplace is that there are two kinds of offers- binding and non-binding offers. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. If you dont ship on Grailed, you may be subject to a number of penalties, including but not limited to: -Your account may be suspended -You may be banned from the site -Your listings may be removed -You may be unable to leave feedback for the buyer -The buyer may be able to leave negative feedback for you In addition, if you dont ship on Grailed, the buyer may be entitled to a refund of their purchase price, plus shipping costs. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, DO NOT USE OUR SERVICES. To claim a refund on Grailed, go to the PayPal website and log in to your account. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. When you make an offer for a Product, YOU ARE COMMITTING TO PURCHASE THE PRODUCT, YOU ACKNOWLEDGE THAT PAYMENT FOR THE ACCEPTED OFFER PRICE BECOMES DUE AND PAYABLE AND WILL BE TAKEN FROM YOUR PAYMENT METHOD OR YOU WILL BE DIRECTED TO COMPLETE THE CHECKOUT PROCESS (AS APPLICABLE IN YOUR JURISDICTION). For more information, please see our If you do not agree to the modified terms, you may send Grailed a written notification (including email) or cancel your account within those thirty (30) days. Bear in mind that if you use PayPal's guest checkout or pay with your credit or debit card, you will not be eligible for the purchase protection. An example of data being processed may be a unique identifier stored in a cookie. Value 23. Buyer Responsibilities. Unless otherwise agreed between the parties within fourteen (14) days of Notice of the Dispute, the mediator will be nominated by CEDR. Grailed sellers have up to 7 days to ship an item once it has been sold. Selling and Buying sections in our Help Center. Commission rates are subject to change at our sole discretion, upon notice to you. Our chatbot will gather the required information about your legal issue with Grailed from you. Am I required to refund him even though the item was as described. If the Seller's claim is eligible, Grailed will reimburse the Seller the amount that the applicable Buyer was able to recover through the applicable Payment Processor. You will then be asked to confirm that you want to cancel the offer. you are not obligated to refund the buyer, and if they chargeback or open a claim please contact us ( help@grailed.com) and we will make sure both you are protected and this user is spoken to and dealt with. Hello, i sold vintage tee for some $$$, but buyer changed his mind and wants me to do a refund for him. Arbitration Notice. I am obliged to do so despite making it clear the pants are cropped? Include your order number and the reason for requesting a refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In addition to the disclaimers listed in Section 15 below, you agree and acknowledge that with respect to any purchases of Products (a) the sale is solely between Buyer and Seller and Grailed is not a party, unless Grailed directly lists a Product Listing; (b) Buyers and Sellers are responsible for investigating and resolving disputes (including returns and refunds of any Products purchased); (c) Grailed is not and will not be responsible for the acts or omissions of any Payment Processors, including any failure or refusal by them to process a transaction; and (d) Grailed will not be liable for any unauthorized or failed transactions (Grailed's enablement of a transaction does not mean that a Buyer has sufficient funds, or that the transaction will be authorized or processed). If the tracking information provided by the seller shows that your purchase was delivered as addressed, the seller is not obligated to refund your purchase. eBay Returns with Authenticity Guarantee Collectors Universe Buyer wants refund on BINDING offer. : Grailed - reddit THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Eligible Sellers may use our "Grailed Labels" service to select a shipping rate, download a shipping label, and track their package; see here for more details and applicable terms. At the time, Gupta said, the community fawned over duck chinos, jeans by Pure Blue Japan, and Self Edge was the holy grail of stores. Grailed may sometimes furnish an alphanumeric code that can be used for promotions or discounts for purchases through the Services. if youre dissatisfied with your purchase or if you didnt receive the item at all. Shipping. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. He claimed he didn't realize it was cropped and wants a refund. We do our best to encourage sellers to follow our listing guidelines, but not everyone follows them. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. There are a few things you can do to find trusted sellers on Grailed. Grailed is the largest marketplace for exclusively men's fashion. Please note that parental control protections (such as computer hardware, software, or filtering services) may be commercially available to assist you in limiting access to material that is harmful to minors. Follow the instructions on the page. He paid and everything and i got the package ready to ship tomorrow but he hits me up claiming the pants look off ( they were purchased through farfetch and are 100% authentic ) and wants a refund or he says he will file a claim through paypal. Grailed is a great place to sell men's wear. But its all money, your money that youre entitled toand it can quickly mount up to a considerable sum. The failure of Grailed to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. To sell a Product through the Services, Sellers must publish pictures and information about the Products ("Product Listing"). Although we may choose in our sole discretion to intervene or attempt to resolve a dispute between you and other Grailed users, you agree that we have no obligation to do so and that all transactions are ultimately solely between you and the applicable Grailed users. In the event you are accessing the Services via an application on a device provided by Apple, Inc. ("Apple") or an application obtained through the Apple App Store (in either case, an "Application"), the following shall apply: (a) you acknowledge that these Terms are between you and Grailed only, and not with Apple, and that Apple is not responsible for the Application or its content; (b) you will only use the Application in connection with an Apple device that you own or control; (c) you acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application; (d) in the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; (e) upon notification, Apple's sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application; and (f) you agree that Apple and Apple's subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these terms, Apple will have the right to enforce these Terms against you as the third party beneficiary hereof. Graileds Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code 1542, which provides: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.". After that, arbitration is a more informal way to resolve our disagreements than a lawsuit in court. Holding the line when calling customer service, Securing refunds or compensation for delayed or canceled flights, Tracking down scammers behind illegal robocalls, Protecting yourself from stalking and harassment, Suing people and companies in small claims court. You have to agree to this process to use. Technically speaking its Grailed policy that all sales are final, which means this is your policy also. ANY DISPUTE MUST BE FILED WITHIN ONE YEAR AFTER THE RELEVANT CLAIM AROSE; OTHERWISE, THE DISPUTE IS PERMANENTLY BARRED, WHICH MEANS THAT YOU AND GRAILED WILL NOT HAVE THE RIGHT TO ASSERT THE CLAIM. However, we can say that Grailed is a safe and reliable platform to buy and sell designer clothing and accessories. Buyer wants to refund? The Grailed services, including the website located at www.grailed.com and the Grailed mobile apps (collectively, the "Services") are a marketplace where users can offer, sell, buy, and discover products ("Products"). We want our sellers to build their own customer service experience, so we let you be the first point of contact with dissatisfied buyers and choose to issue refunds. If the seller doesnt resolve your problem, you can escalate the dispute to a claim. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. Overview. When you're dropping hundreds of dollars, you probably want to make sure that everything will ship relatively quickly and is easy to exchange. You may also post or otherwise share only User Content that is non-confidential and that you have all necessary rights to disclose. Grailed is not involved with, nor provides a warranty for, any transaction between Buyer and Seller, nor has title to any Products. eBay Buyer Says Item Not Received, but Tracking Shows - DoNotPay Sellers may choose to reimburse or refund a Buyer. Use of the word "including" will be interpreted to mean "including without limitation." Buyer wants a refund : Grailed - reddit.com I sold an item on grailed for 231 usd (buyers offer). Severability of Arbitration Provisions. Heres how to file a claim: Log in to your PayPal account. If you are an individual not using. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. Amscot Cash Advance Requirements?- How It Work. You can issue a full or partial refund within 180 days of the original payment date. Engage in any harassing, threatening, intimidating, predatory or stalking conduct; Use or attempt to use another user's account without authorization from that user and. You should file a Missing Mail claim with your local postal service, or contact your local law enforcement to file a report of Stolen Property. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . BrookLinen. Submit the return shipping request form, along with proof of your return within 30 days. as the payment method to process transactions, you can request your money back by raising a claim on PayPal. Review the information and click Issue Refund. Its primary segmentation of popularity is more with men, streetwear labels, and amongst edgier designers such as Rick Owens. Reddit and its partners use cookies and similar technologies to provide you with a better experience. User account menu. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Tell him you accept no returns. Just the thought of suing a company that wronged you in small claims court seems far-fetched. The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. Product Listings. Privacy Policy. Dawkins is also the head writer and cofounder of theproearners.com. According to a recent article, Grailed has approximately seven million users and over three million product listings. Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so it's supposed to run small), and he wants a refund and wants to ship the hoodie back to me. Buyer wants a refund? In addition, Grailed takes measures to protect its users, such as verifying the authenticity of all items listed for sale and offering buyer protection. Grailed can assist you in filing a PayPal claim to secure a portion of your money or the entire sum if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by filling out the contact form so they can investigate the matter and take action against the seller, if necessary. All you need to do is input your return address into your address book via the Settings page. Sales and coupons may not be used for fee avoidance. Please respect our trademarks and brands. Cookie Notice buyer wants refund So earlier today i sold some kappa track pants. Call Us Today! If an item doesn't fit the buyer, you are not obligated to accept a return, and if they open a claim PayPal likely will see that without sound reasoning it is buyer's remorse. Manage Settings You can find full instructions on how to complete a refund to a buyer here. For more information, please see our Instead, for any Dispute that you have against the Company you agree to first contact Grailed and attempt to resolve the claim informally by sending a written notice of your claim ("Notice") to Grailed by email at legal@grailed.com. If you have already received your item, you are not eligible for a refund. Keep on reading to find out which method suits you better. This includes your right to obtain refunds where appropriate. These promotional or discount codes may be sent via email to our registered users, presented through our Services or circulated at events and through other means and are subject to applicable promotional or discount terms. If the seller agrees to issue a refund, they should do so through the PayPal claim exclusively. 1. By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and Grailed in accordance with the provisions of this Section 20 as of the date you last accepted the Terms, including any changes made prior to your rejection. Log in to your PayPal account to check the status of your refund request. 15. and United Kingdom, we are considered separate and independent data controllers of the personal information of Buyers. Why is grailed so cheap | Models-art.ru You and Grailed agree that these Terms affect interstate commerce, and that the enforceability of this Section 20 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. Yes, there is seller protection on Grailed. It can take up to 10 business days for a refund to appear on your credit card statement. There are definitely fakes on Grailed. If we make any changes to this Section 20 after the date you last accepted the Terms, those changes will not apply to any claims filed in a legal proceeding against Grailed prior to the date the changes became effective. However, as the marketplace grew, its selection diversified. I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. In addition, this Section does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules. Arbitration of Disputes. The company was founded in 2005, and its Why Is Printify Shipping So Expensive Please note that if a sale is refunded as the result of a lost claim, the seller is ineligible for a fee refund through Grailed and/or PayPal. If you believe that you have a case for a PayPal claim, you should file as soon as possible. Grailed Purchase Protection We want you to feel confident buying and selling on Grailed. For more information, please see our For a summary of the offer and purchase process, including details about what makes offers binding please visit the, Details about when a buyer is obligated to transfer funds can be found in the, More info on shipping timelines can be found. Grailed Purchase Protection We want you to feel confident buying and selling on Grailed. Every consumer should be protected from mistreatment such as unfair billing practices. Shouldnt need anymore info than that. Heres how to start a dispute: Log in to your PayPal account. Enter the amount you want to refund. Where to Sell Secondhand Clothing: A Guide - The Cut The first is to check the sellers feedback score.