Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. This latest performance shows some areas where were hitting our targets and others where were not there yet. Scheme Co-ordinator To get a job at Stonewater, browse currently open positions and apply for a job near you. Use this form to let us know about incidents of anti-social behaviour. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Christian Lauterbach - Sicherheit im Betrieb. Today is all about celebrating and recognising great customer service and the people who deliver it. You can see our performance for the last quarter, as well as the previous reports on our website. Interviewers were very welcoming and made me feel at ease. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Survivors experience of the housing pathway Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m (i We think we could be the perfect match for you too but which way will you swipe? hlRmk0+}K`,j"c[IvNsztiDc@h The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. If you are a registered user, please log in. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. *?00120 4! You can register for MyHome, and MyRewards at myhome.stonewater.org. For all general enquries, including queries about your agreement, paying your rent etc. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. You can see our Customer Commitments here. How can we deliver good, quality, and affordable homes to the people wh stonewater customer promise. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. We aim to respond to all email queries within two working days. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Development Manager We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. If you are reporting an emergency, please do not utilize this means of communication. The findings from these events will be published in the next few months watch this space! https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! California Insurance License #0G51436. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. stonewater customer promise. Feedback. I am delighted that you are interested in joining Stonewater at this exciting time in our development. Stonewaters goal is not to work with general agents or quote mills. If you are a tenant and have not yet registered, -Maya Angelou Day 5 of #NCSW2022 is Customer Service Recognition Day! #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. When expanded it provides a list of search options that will switch the search inputs to match the current selection. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. Learn more in our Cookie Policy. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. We value the importance of what EDI brings to our organisation, our colleagues and customers. I look forward to sharing another update for the final three months of this financial year sometime in April. 68% of employees think that Stonewater has a positive business outlook. Remote/Work from Home position. Call your management office directly or the local authorities at 911. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. Congratulations to them both.. Transparency . (Usernames and Passwords are Case-Sensitive). Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Call your management office directly or the local authorities at 911. Bournemouth - England - UK , BH2 6ED. https://lnkd.in/eskQbV8D All content is posted anonymously by employees working at Stonewater. California Insurance License #0G51436. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Report anti-social behaviour. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. If it matters to our customers it matters to us." Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. Whether they need emotional, physical or financial support or advice it's always free. stonewater customer promise. Feedback. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Select Accept to consent or Reject to decline non-essential cookies for this use. You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. please contact your property management office. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good The process took 2 weeks. z[|WC{]f. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. Our customer commitments are the service standards weve set with you. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. ;R?q:40? Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. Customer Service Advisor I want to celebrate all the great work our teams do. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach We may not get better overnight but we promise well keep using your feedback to get better. Largo FL 33777. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. cscl star vessel flag autism and narcissism differences. stonewater customer promise. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. You must do this within 15 working days of our response. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments.