But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Thanks ! They asked me to list it as resale. It was also worth 120% of the original order price. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. Singh says the reasoning is the financial impact from coronavirus. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Come to find I was charged $300 from my bank account. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. The company is accused of failing to resolve complaints from tens of thousands of customers. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. I had to do all the work, not them. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. I was a part of this fiascoplease add me. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. It is important to note that the settlement is not final and the settlement process is ongoing. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. Since COVID-19 has come, StubHub's new policy is no refunds. Further, the voucher never came through! StubHub changed its refund policy about a month ago. You must contact the The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. They said it would take up to 30 days. A link has directed you to this review. CEO Baker is just another crook collecting money he never earned. StubHub is doing this as opposed to providing full refunds for canceled events. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. The suit also calls for a return of customer trust. Looking for a class action lawsuit in Nebraska. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. Your email address will not be published. The lawsuit cites several examples in which the site failed to make refunds. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to He was promptly told no because the game was not technically canceled, only postponed. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. The company has yet to comment on the lawsuit. When I called them on itthey said it was my fault and I have to resell the tickets. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. I will never use this company again to buy or sell tickets. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We value your privacy. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. However, you've agreed to the terms and conditions of Stubhubs sale policy. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. administrator or law firm. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. StubHub claims it is postponed not cancelled and will not give me my money. This time Stubhub claims they sold tickets and sent me email to transfer tickets. settlement administrator or your attorney for any updates regarding StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. FALSE. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. My husband and I bought concert tickets as a Christmas present to each other. NEVER USE STUBHUB. All Rights Reserved. Share this with everyone please!!!! Through this action, we hope to provide people some small bit of relief during this uncertain time.. The MDL transfer order can be found here. Your email address will not be published. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Lorenzo Gordon, Adobe Images No resolution and I got no tickets. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. The U.S. According to the filing, McMillan purchased two tickets to an NHL game in early March. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. StubHub is an American ticket exchange and resale company. I purchased six tickets to Hamilton on 12/1/21. In response, he received a refund in the form of a coupon worth 120% of the original price. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Let us know in the comments! The new policy offerers a coupon. FanProtect Guarantee: But the company does not need to comply with the law to avoid liability.