The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. I can't even begin to tell you how they continually bother us to meetwith a promise that it was not to sell us anything but just to provide us with new information. We discovered tons of Timeshare Compliance reviews validating these services. The organizations on our site have been all completely screened so you can see the difference between the companies we do and do not recommend. However, there are a few options available if you want to get out of your contract. "You get a detailed email after paying for the package, there will be a link where you can make your payment". has a reference to a class action law suit filed in 2017 Beware of timeshare scams in Mexico! Necessary cookies are absolutely essential for the website to function properly. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, We purchased a timeshare contract with Royal Sunset Beach Club after a VERY high pressure sales presentation that lasted for several hours with our 2 small boys in tow (ages 5 & 1 at the time) July 22, 2006 at the beginning of a week long vacation in Cancun (we were not leaving until day #6 & there was no readily available means to further evaluate this contract plus the 6 month delay to even access any of the "proposed benefits" presented in the contract / presentation). i wonder is there is a law firm willing to undertake one? She added that the package is a great value, that it is transferable, and has no expiration date. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. Read the fine print and make sure everything in the contract lines up with what you agreed to before giving away any money. I insisted that they email me the properties that are offering n the package as destinations. He very nicely said that they would refund my deposit - HOWEVER there was a reactivation fee - to reactivate my old contract at a cost that was more that the upgrade cost. 2. Take action now! We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. As a result of this failure, we have not been able to exercise the membership privileges promised to us. The next day I was able to meet a person from their verification department and handed him my cancellation letter that I wrote myself. The VW Car-Net 3G sunset class action lawsuit was filed in the U.S. District Court for the District of New Jersey: Michael L. Raffo v. Volkswagen Group of America, Inc. et al. As weve stated, most timeshare companies do have exit programs set up its in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. There are other, more reputable companies out there that can help you cancel your timeshare contract. Just a thought. 5. We would caution against working with Mexican Timeshare Solutions, as they have been known to scam people who are already taken advantage of by Sunset Group. If they try to weasel their way out of using one, that should be an immediate cause for concern. I wrote them and informed them that they were in breach of our contract - for failure to honor refund policy stated in the contract and for undisclosed or unsubstantiated charges, not mention in contract and for service never received. We did continue our vacation and had a great time in Cancun. Sunset World Resorts & Vacation Experiences - Scam and fraud! These are more complaints about this resort: How did it turn out for you guys? It says right in the contract that you own nothing, it is a membership fee. That said, until there is any official news of a class action lawsuit, we would encourage you to seek out alternative routes to getting compensated for the time and money youve invested in your timeshare with Sunset Group. Can You Get Rid of a Sunset Group Timeshare? Guide 2023 Our team couldnt find any proof that Sunset Group offers an official exit program. I wanted to see what they were required to provide to us in the contract. If youre hesitant about an investment opportunity, do some research before making a decision. In some cases, your timeshare developer may offer an official exit program. items we already possessed in the terms of the contract e originally had. . If someone offers you an amazing deal on a timeshare package or convinces you that you can save money on a particular service, theres a good chance that they are lying and are only trying to get money from you. Its very important to google the company and read reviews about them especially if you put out big money . Thanks. When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. Hire a Legitimate Timeshare Exit Company. The resort they showed us "Tres Rios", is not even listed in the contract as part of the deal. Menu. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. A. Please don't fall for anything that has Royal Elite's name on it. Assuming you have any inquiries or would like assistance getting rid of your Sunset Group timeshare, initiate a Live Chat with one of our representatives. I'd like to see if any of our government agencies can at least stop them from doing business in the U.S. We contacted the Mexican Embassy in Canada who told us Ill help you and guess what we never heard back. After 2 hours on the phone with him and looking at the web site he gave us while he was on the phone; we purchased a trip. I have been trying for months to speak with someone on the phone. Has anyone been affected by them via a lawsuit or credit ding? In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. Some people have been successful using this method. Unfortunately we didnt realize we were being scammed until later. The initial contact person posted on FB that she is a supervisor in a Cancun Resorts and she wants to sell her vacation. There is a big rip-off scam going on and the company is using a lot of different names to lure innocent people to sign with them. But they lied about everything. 7. There is equity in the "purchase". Then told her I know they are scammers and not to bother me anymore. This seemed very odd since they did purchase this timeshare from us, then sold it back to us for one dollar. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. Kukulcan Km. Go figure. Ripoff Report | Sunset Lagoon, Royal Review - Cancun, Nationwide I asked to see the rules and they changed the subject. The majority of resorts available through the interclub program were some of the worst rated resorts in the RCI manual. Thanks. Ripoff Report | Sunset Group complaints, reviews, scams, lawsuits and My answer was that "the maintenance fee guaranteed they got paid to provide quality, not that I actually would get it." The city last year disqualified the group originally selected by the Community Redevelopment Agency (CRA) board to run . What a rip off and that's before considering the "membership fee" which varied but I had them down to $4000 for 10 years. Resorts International Marketing Corp. was not the rental program that was presented and that Sunset required us to pay an additional fee for. Mr. Hernandez told us at that time that we could not cancel our contract, and he refused to accept our cancellation, either orally or in writing. I feel Sorry for those who have suffered from this kind of scam. We couldn't extend a stay (at our cost) ouside of the proscribed 7 days. After multiple attempts to rectify the situation we escalated our complaint to PROFECO as well as registering our complaint with econsumer.gov. The whole ordeal took over 6 hours, surrounded by multiple sales staff taking turns talking to us. They are taking away their earnest money based on lies and misrepresentation. Our goal is to make it simpler for you to explore your options. this triggered my PTSD. They wanted us to send them a copy of our cancellation letter since they claimed they didn't seem to have it. Hopefully USA will read all of these issues; FBI please help . However, according to a past lawsuit filed by the Welk Resort, here it is mentioned the company would charge fees of $5,000 or more for their services. Unfortunately, we couldnt find anything on the internet about an active lawsuit against the Sunset Group. The biggest reason we started our review website is to bring awareness of the many timeshare exit scams. Walking Away From Timeshare Maintenance Fees - Is It Smart? The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. We wanna fight them too because we dont want to lose our $4, 000, Ley Federal de Proteccin al Consumidor (texto consolidado publicado en el Diario Oficial de la Federacin el 25 de junio de 2018) For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. How to Get Rid of Garza Blanca Timeshare ? Not sure who to start legal proceedings through. I did talk to the Tourist Police & a couple of quasi-consumer agencies the next time I was in Mexico, but everyone was extremely not helpful. This category only includes cookies that ensures basic functionalities and security features of the website. This is multiple scenarios with the same story. Search. If you regret purchasing your Sunset Group timeshare contract, youre not the only one. I asked that if I decided I didn't like the "private residency" after using it a year or two from now, and since they claim these "private residencies ONLY go up in value" would they agree to buy it back from me at the same cost I paid. FBI are investigating on that matter for international crime. The fight over who will operate and manage the historic and publicly funded Sunset Lounge in West Palm Beach landed in a courtroom and a trial Thursday. I cannot even sell mine for $1. I asked to take the contract home to have a lawyer review and if OK I would mail them a check and signed documents. We followed the terms of the contract termination clause (13) as written in the contract. the marina which is not even built yet was one of the best though. Consulting. Always do your own due diligence and research any company youre considering doing business with. Assuming somebody offers you an astounding arrangement on a timeshare bundle or persuades you that you can get a good deal on a specific help, theres a big possibility that they are lying and are simply attempting to get cash from you. How to Get Rid of a Timeshare with a Mortgage Balance, Kings Creek Plantation Timeshare Cancellation. Unfortunately we used to enjoy going to Mexico many times in the past but now we will never go to Mexico or buy anything that is made there. SHAME OF THESE PEOPLE FOR LYING TO THEIR MEMBERS! Not the case at all, they worked and worked on prices and packages for hours continuously offering more alcoholic beverages along the way. I want to complaint with PROFECO about this, and get my money back, We are unfortunately on the same boat as everyone else. http://timesharelegalaction.com/timeshare-attorney/sunset_group_lawsuit.php When I asked who is really the travel agency that I am paying to, they were vague about it. I looked at the internet those properties and added up the costs if bought separately as needed. We are Americas #1 Timeshare Exit Resource. Sunset Group, Resort Management Review - Ripoff Report The tmeshare industry in Mexico is taking almost a Billion Dollars every year from Americans and Candians. Ocean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations and more are all part of the Sunset Group. I want to thank all of you for your posts. Please read and let me know what you think. After this threat of not issuing a refund, I filed a dispute claim to my credit card visa and submit all the documents that were needed including the cancellation letter that I handed to them .. Write a review Sign in. How to get rid of Avalon Vacation Club Timeshare? While its difficult to track down data on the best way to get rid of a Sunset Group timeshare, you do have choices. This was in March and up until this day they still haven't paid our membership to Ice Gallery. I was specifically told I was not buying a timeshare. Try not to permit yourself to be cheated by organizations that lack proof of assisting their clients out of their timeshare contract. They said we could come anytime to use our 'week'. Any updates on this? Were happy to help in any way we can. We attended the presentations just to get the freebies, , after 4 hours, we started to get a little frustrated, we just wanted to go out of there, we didn't care about the free gifts anymore, the swore the product they were selling wasn't a timeshare, but pretty damn sure it was. sunsetgrouplies@hotmail.com. How to Cancel a Mexican Timeshare Contract Legally, How To Cancel a Bluegreen Timeshare Contract, How To Cancel a Grandview Las Vegas Timeshare, How to Cancel a Vacation Village Timeshare Contract, Timeshare Mortgage and Maintenance Fee Cancellation, Timeshare Cancellation Rescission Letter Proposal, How To Cancel A Vidanta Timeshare Contract, Cancel Your RCI and Interval International Membership, How to Get Rid of a Timeshare Without Ruining Credit. We will not pay anymore maintenance fees and will not return to any Sunset Property. email: gatorpachris@hotmail.com, just got a call from them..there number is [protected] and the manager is named nelson..they were offering an 80% off on my wife for a vacation..good thing my wife is not at home and i'm the one who answered there call..i turned them down telling them that i can't decide yet and i need to talk to my wife..the guy is a filipino..i knew that cause i too am a filipino and he keeps on talking filipino dialect when he knew that i'm from the philippines..when he knew that i can't decide, he abruptly put the phone down..and because i feel bad of what he did, i tried to open my computer to see there website and file a complain on there customer service..but this is what i saw..a lot of complain and soon i realize that good thing i didn't fall for this scam..thank you all for posting this..you did really help a lot..just a simple advice, see more details before you decide..they are good, very good..but too good to be true..(Mr. J from California). Of course they continue to respond with the "we are not interested at this time" for the past 2 years. At the end of the day, staying at an all-inclusive private residency 1week that they say I would 'own' would cost $971 maintenance fee + $99/pp/pd x 2 people x 7 days = $2357 not including any trade fees. The second most common complaint is that Sunset Group uses high-pressure sales tactics. After coming home and investigating some more, I feel lucky to have gotten away from them alive. In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. Ripoff Report | Sunset Group Review - Cancun, Internet And they have right of refusal if the owner tries to sell it themselves. We wrote up a cancellation document and presented it to Sunset Fishermen (which was easy since we were staying there). Didn't seem like a bad deal to us. they will admit that trading your private residency with someone else costs $189 each time. Class action lawsuits are designed to bring a large group of people together who are victims of the same injustice. Search. All information on this website should be used as educational material. Timeshare Compliance: Reviews, Cost & Ratings in 2023 This may also include calls and text messages to my wireless telephone numbers. I hate those people with a passion. If anyone has information on contacts I would appreciate the info. I am about to cease my payments after being on a freeze and mulitple letters on not wanting it / not affording it any more. This is usually the most difficult route, as most people are not familiar with the process and it can be tough to find a buyer. This website exists because there are so many scams in the industry, and we wanted to make it easier for you to locate alternatives. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. We signed yesterday and they said we cant cancel it. I acknowledge that this consent may only be revoked by email notification to info@timeshareexitadvice.com. However, you may still be able to get out of your contract by exercising your rights as a consumer. The second most common complaint is that Sunset Group uses high-pressure sales tactics. Jan 06, 2019 4:36 pm EST. You mean to tell me that I was suppose to sit in my hotel room reading documents during my vacation. Menu. Signed, Two of the biggest to watch out for are up-front fees, or on the other hand cold calls from a company you never gave your info to. In reality, all-inclusive is mandatory for usage at all their Cancun locations. As multiple issues became apparent with our contract, we referred back to pages 5-6 regarding clauses 12, 13 and 14 that paraphrased states "Failure on the part of the "Promoter" to provide the service means the penalty is then that the "Promoter" is obliged to reimburse all amounts paid by the "Member" for the undelivered services. Very unusual procedure. (By the way when we returned to Fisherman's the next year, no improvements to the property were noticed) We paid our timeshare off and now just see the maintenance fees increasing every year. I actually thought we had a decent price, and wanted the deal to work. I said I'll keep an open mind. I only get emails. It does not guarantee any level of quality of the room. How To Cancel a Manhattan Club Timeshare? I insisted on reading a sample contract under the guise of, if I like it I'll sign. The city's lawsuit against BPREP 8500 LLC claims that despite the City Council's affirmation of Keho's decision, AKA has continued to rent suites in its 110-unit West Tower for . My fianc and I are well educated individuals and are absolutely sick at ourselves for getting suckered into this whole deal. If youre thinking about purchasing a Sunset Group timeshare, you should be aware of all of these complaints and issues. when we went to the sellers office we were told they do not buy back units. Cancel RCI and Interval International Membership? But opting out of some of these cookies may have an effect on your browsing experience. We accepted the second option. Timeshare exit organizations thrive to exonerate you of your timeshare contract by speaking with your developer on your behalf. The case status is Pending - Other Pending. These claims charge that the organization utilizes tricky sales tactics, distorted the details of the timeshare understanding. The tour was nice, then came the HIGH pressure sales pitch. Sunset World Resorts & Vacation Experiences review: Sunset World Resorts & Vacation Experiences - Terrible company. Be the first one to write one. They tell you lies to make you buy their packages. If you have any questions or would like help cancelling your Sunset Group timeshares, please dont hesitate to reach out to us. In the event that they dont have a rating, or their grade is extremely low (a F particularly), then staying away from them is ideal. I am so furious right now AND IT SPOILS ALL THE 15 YEARS OF GOING TO SUNSET FISHERMEN! 10 Lote 13-B, Zona Hotelera, Fraudulent charges on credit card and fraudulent timeshare contract. Instead of waiting around thinking the solution will present itself to you. But the highest success rate weve seen is when owners hire a reputable timeshare exit company. Filed March 20, 2017 This is when we knew the postings on the Internet were so very true. This isnt always true since different issues could keep you from leaving your agreement, regardless of the amount you pay them. I am sure this will cause them to threaten a law suit and other tactics. OMG, this scammers need to be stopped. They said this was a standard business practice in Mexico. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. May 22, 2010 @ 12:56 PM). ALEXIS MILLER VS SUNSET AUTOMOTIVE GROUP INC - UniCourt Never begin working with a company without first having everything written down in a legally binding contract. The company takes great pride in taking care of all your needs before, during, and after your stay. On the off chance that youre reluctant about a venture an open door, do some exploration prior to settling on a choice. Get Rid of Timeshare Without Ruining Credit? If your developer doesnt have an exit program, your next step would be to seek out a timeshare exit company. not being from the USA it makes it difficult for us to find someone. Utah Courts - Court Records All things considered, until there is any authority fresh insight about a legal claim, we would urge you to search out elective courses to getting made up for the time and cash youve put resources into your timeshare with Sunset Group. I am writing this complaint to warn every potential buyer of this horrible business and to hopefully bring total resolution to our experience. I am sorry they stole your money, scammed you, but am glad that you are warning people, like me. While we were there they started to pressure us about meeting with them - since it was our first trip back - so they can tell us how much the value of our purchased had gone up. The combined costs was equal to or greater than what was being offer. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. It's a lie. We recommend you contact your timeshare company before working with a timeshare exit company. Sunset Solutions Group Response Apr 23, 2020. After, I kept on receiving various offer to consider & I told them NO, just wanted a refund of my $5000 deposit & membership cancellation with immediate effect .Please, I need help to stop the debt collector from harassing & threatening to mess up my credit. They said they cannot do business via phone, fax, or email. There are options for getting out. Unfortunately, that didnt seem to be enough to satisfy several of Sunset Group Timeshare Owners. These lawsuits are often complex and can take years to resolve, but you may be able to get your money back if the lawsuit is successful. Ripoff Report | sunset group complaints, reviews, scams, lawsuits and Hi! We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. Unfortunately, almost every timeshare exit company promises to do the same thing. How To Cancel Royal Holiday Club Timeshare? Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. We also use third-party cookies that help us analyze and understand how you use this website. Is there any legal action being taken against the Sunset Group? You dont have to go through the process alone there are people who can help you cancel your contract for a fee. - Tom D. We purchased our Sunset Fisherman's timeshare 10 years ago, my daughter and son-in-law also bought when we did. There is nothing stated in the contract These cookies do not store any personal information. The above comments confirmed my suspicion of a potential scam. While Sunset continues to argue their case to illegally keep our money during negotiations with PROFECO, we are continuing to present justification to prove our point of Sunset's failure to uphold the terms of our contract (clauses 12, 13 and 14) and the fraudulent means they have taken to maintain this position. This turned out to be a Big Mistake! These companies specialize in helping people just like you get out of their timeshare contracts. in our case we were threatened with original contract items to be removed by Sunset head office if we did not buy into the real estate group of the resort. VW Car-Net Not Working, Lawsuit Blames 3G Sunset Her "closer" finally agreed to text me the details. A scam is an illegal scheme designed to cheat you out of your money. Share this info with your general attorney, the Federal Trade Commsision, the Consulate of Canada and USA in Cancn as well as any government agency that you believe might be interested in putting pressure in the Mexican Government to stop these companies from scamming more honest people. There sat another lady who showed us where our hotel was for the week and gave us a map of the area. They said that they needed some business write offs for their firm. Sunset Group - Royal Fishermam, Playa Del Carmen Mexico BUYER'S BEWARE ! this is a site in teh USA who says they files a case. We were able to get our contract cancelled and $1, 000 of our $14, 000 back. The company is owned by RCI and has timeshares in some of the most desirable vacation destinations. I was scammed in May 2018. Thanks. Therefore, we used the five day right of rescission as stipulated in the contract. The company states it offers a real no up-front fee escrow option, so they don't get paid until you get your official release. I would also be interested in any class action lawsuits or any way to getting our money back. It is part of the Sunset World Company. When we offered to give them Sunset Fisherman's contract on an even even trade they made us sign a contract that said we could not stay or visit Tres Rios in the future. Hello If anyone is filing an Action Lawsuit against them please contact me, Thank you. About one year ago my husband and I had a phone call from a man who was selling a time share in Cancun. For example, you could sell your timeshare privately on a resale website. We were at this so called "90 minute presentation" for the entire day, almost 8 hours! a complaint VS. Sunset . www.sunsetscam.com I attended their vacation ownership presentation and also bought in to the sales pitch of the sales agent . Search. Our original contract told us that we could use those or any other Sunset property at any time. Hello. You can find these complaints online on different forums and review websites. Complaint / Review: Marketing 4 Sunset Group - Lied and Deceived Family this is a forum with more complaints made to royal elite: They are refusing of course, luckily my credit card company is standing by me right now and have pulled payment back. I asked for the details of multiple travel destinations package. We protect your data. So many have been ripped off it's amazing that the Mexican gov't allows these crooks to continue to operate.