This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. I've sold WC tickets more than a month ago and Viagogo doesn't pay me. I bought 2 x Guns and Roses tickets for Sat 17 Jun. Welcome to viagogo's online ticket exchange (the "Site"). In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. If you are not the intended recipient, please delete the message, attachments, and notify the sender. All sales and bids are final. Additional information can be found in our FAQs and on the ticket details pages. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. This does not prevent us from varying these terms without reference to them. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. I have contacted customer service more than a dozen times without specific answers. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Viagogo were not able to supply them at the last minute and offered a refund. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. I'm Travelling - where and when will I receive my tickets? When We receive an offer by bank transfer, We will check to see if the bank account is valid. Try arrived at 12.37 pm through proof of postage. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Wanting to cancel sale on viagogo deleted1832113 10 Posted 6th Oct 2017 I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. When booking on viagogo, even when you select the amount of tickets you want e.g. 2.3 Username and Password. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Shouldn't someone be keeping track of sales and preventing things like this from happening? You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. 5.3 Disclosure of Information. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. Please contact me via email or call me. I am appalled by the lack of honesty, knowledge and training your staff showed. All tickets were being sold for 80 with a 30 fee on top of each. This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. so my next question is how are they going to know if the buyer successfully gains entry. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 2.18 Merchant Description. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 1.2 Ticketing Exchange. 3.4 Indemnity. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Note that this is separate from any VAT viagogo is required to charge on its fees. 3.1 Accurate Descriptions. Copyright (c) 2006-2023, viagogo AG. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 2.6 Pricing Formats. power bi relative date filter include current month; viagogo charge for cancelling sale. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. To register, You must provide your real name, address, phone number, and email address. 6.10 Notices. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 6.6 No Agency. arizona high school rodeo standings; cryptocurrency tax accountant near me - The horrible price that I was charged for hockey tickets. On the web site it claims I have been refunded so I cannot send an enquiry. 2.8 Payment Authorisation. Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. This does not prevent us from varying these terms without reference to them. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). We will also add VAT on our fees as applicable. Ticket listings are a representation of actual seat location. missing persons national parks. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. Seriously people need to take responsibility for themselves. 5.2 Violations, Termination and Suspension. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. montgomery school calendar meny a. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. viagogo charge for cancelling sale. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. They were selling 3 lots of tickets all showing where you could be seated in the O2. Viagogo has advised customers who cannot attend a rescheduled event to. To list as a Seller, You must provide a valid credit or debit card. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? I have contacted Customer Support as your website states 100% guaranteed tickets! How do I find tickets I've already downloaded? During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). I'm confused. This is misrepresentation. 1.2 Ticketing Exchange. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. After check out the price all the sudden had gone upto100. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts I have repeatedly been ignored. To be a member of this Site, You must agree to accept the terms in this Agreement. Be the first to hear about special offers. You may only use the Services if You can legally enter into and form binding contracts. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. 2.2 Registration. 3.1 Accurate Descriptions. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. During this time, the Site will be temporarily unavailable. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. (More than triple the price of 3 tickets). I confirmed the sale and wanted to ship the tickets over. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). 2.3 Username and Password. money was still taken out! The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. Can I pick up my tickets instead of having them shipped? I was told on your website that the fees are made clear but they were definitely not. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Primary Menu. "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. 2.9 Notification. This is not only immoral but must be illegal under consumer legislation. After reading a lot of negative reviews, I had second thoughts. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. But is it legal for Viagogo to charge me such extortionate fees? Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. I want to raise this as an official complaint as trying to resolve this previously has simply not worked I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. You may only use the Services if You can legally enter into and form binding contracts. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Such notice shall be deemed given one business day after the email is sent. I don't know if I need to talk. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. 2.8 Notification. It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. 21st February 2017 - email to say event had changed starting time 6.5 Tax Indemnity. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Claim it and get a lot of features. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Hello Can I pick up my tickets instead of having them shipped? [protected]! Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. 5.3 Disclosure of Information. 0. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. I do not want these tickets your have lied and these tickets are not even for sale yet in Australia. women's ray ban sunglasses sale; cnut the great cause of death. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). We take no responsibility for such issues. Comments: 0. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 2.10 Collecting Payment. Note that this is separate from any VAT viagogo is required to charge on its fees. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 1.3 viagogo Guarantee. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. We do not control the information provided by other users which is made available through the Site. 3.2 Other Information. I therefore would like 40 refunded to my account please. This is so we can promote the sale of tickets and items that You list for sale. How do I find tickets I've already downloaded? Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Should I actually pay for this? 6.5 Tax Indemnity. If you have any further enquiries please visit our help centre. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. If tickets are not consecutive, then the Seller must create a separate listing. We take no responsibility for such issues. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. viagogo charge for cancelling sale; blog Tech. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? Tickets may be substituted with comparable or better seat locations with the Buyers approval. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. I have received no contact re the rearranged date of the June event. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Event dates, times, venues and subject matter, which are listed on the ticket, may change. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. . This is not OK and I would not use Viagogo again. During this time, the Site will be temporarily unavailable. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. We are not involved in the actual transactions between Buyers and Sellers. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. How does Complain.biz work. the price it is sold for on the primary market). You will need a username and password to access the Site and use the Services. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. I was mislead by viagogo and have been completely conned out of this money. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. I confirmed the sale and wanted to ship the tickets over. 5.2 Violations, Termination and Suspension. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. You may find other users information to be offensive, harmful, inaccurate, or deceptive. We will not allow You to buy or sell tickets before You have registered with Us. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 17th February 2017 - confirmation of ticket purchase 7.5 Miscellaneous. Ring me or give me a real number to call Can I buy tickets that are personalised with someone else's name on them? Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. 5.1 Investigations. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. I demand to speak to a manger or someone in charge immediately When We receive an offer by bank transfer, We will check to see if the bank account is valid. 2.10 Collecting Payment. Submit a complaint and get your issue resolved. Editor, Marcus Herbert. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. By using our Site, You agree to accept this Agreement. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information.