By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. You need to hear this. The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. Use the Invite Technicians button to invite additional technicians to your account. 1. You should see a prompt to pair your mouse. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. Below is the fastest and most efficient way to configure this option. Your mouse should now be connected! This means the IT department or company managers also have the same sort of computer access they have at a physical office. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . If the display remains blurry/fuzzy, try restarting the remote session. or I've also had a blue remote screen, but can see the mouse moving. First noticed this behavior after logging in with splashtop. 3) After selecting language, press Shift + F10 to open Command Prompt. RDP is NOT open to the Internet in general). As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. Whoopee! When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. was IRRELEVANT to this specific issue. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. We dont have this problem inside the FW with any combination of machines. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. (LogOut/ If it continues to crash, try one of the additional fixes below. Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. Click the Hardware tab, and then click Device Manager. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. Mouse Not Detected or Working in Windows - Computer Hope In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. Try It Free Buy Now. How to Configure Secure Remote Access and Support - Splashtop Inc. Thanks again for helping to uncover the corner case win7 issue with terminal switching. Right-click on each mouse and choose " Update driver .". You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. Is there a bug report with microsoft we can upvote to get this fixed? Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. To fix the issue, uninstall that update. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams Your Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." But now with iOS 13 making it possible to use a mouse with iPhones and iPads, you can control your remote desktop with a mouse when remoting from your iOS device! I reinstalled the driver etc. Want to give it a try for yourself? Launch the file manager from the control bar. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. Say hello to your cursor when editing text again! Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. You can do this by disconnecting the mouse from the USB port and plugging it back in. It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. You should try it some time! Steps to transfer files Install Splashtop Streamer and Splashtop Business app. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. Is Your Wireless Mouse Not Working? Try These Fixes - Tech News Today He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. Turn ON the "Show offline computers" option in Settings. Yes No AM ambercalm Replied on October 4, 2016 Operating system not responding. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. I do almost all my work over RDP and this was driving me crazy! With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. However, it is not a default/standard feature included with all Splashtop plans. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Youll get unlimited remote access to your computers at any time, from anywhere in the world. This topic has been locked by an administrator and is no longer open for commenting. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. Splashtop Personal - Support You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! If there's a NinjaRMM rep here, give us the situation if you would. Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. done in the video is exactly as described. From the interface, you'll see a list of all remotely-accessible devices. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. The Current Sessions list shows you currently running sessions under your account. Solution 2: Relaunch Elements Organizer Close Elements Organizer. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. The Addon "3dxInventor" is NOT installed. On your iPad, click " Trust " when " Trust this computer " pops up. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. but that didnt help. Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. All i did was google remote desktop mouse pointer disappears and this article showed up. Thanks for leaving your comments, youre right it might help others! At that point, I knew I was in for a long week. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. is a KNOWN ISSUE?Gregg. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. Is there a way i can do that please help. When youre done with the session, just click the End session button at the left of the footer toolbar. After a second, your iPad will be screen mirrored onto your computer. I realized I messed up when I went to rejoin the domain Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. Splashtop enables remote access to Windows and Mac computers from iOS devices. Thanks for the comment made me laugh and glad it helped end your frustration. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" If any readers can provide advice for Mac please leave a comment! Thank you. Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. Thankfully the fix is a pretty simple one. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). Please help attach logs in your ticket. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. Mouse will not move, had to turn accessibility on - Splashtop Business Why is my mouse cursor not aligned with the remote computer? Remote Mouse Free. Sorry JR Im still on my learners plates when it comes to Mac . Splashtop Status. Check if Splashtop is down or having problems This is not the case. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. Thanks! Lock the remote computer's keyboard and mouse while in session. Keep pressing and holding for up to 10 seconds (until the device turns off). Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. As you try to remote in using Splashtop into the console session, the RDP will disconnect. This is indeed helpful, thank you so much. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. I'm a freelance writer specializing in technical communication. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. Its work when I change the guest os one. Is there a way i can do that please help. Many other remote control solutions do not have this security feature. Experiencing slow screen refresh on Windows? - Splashtop Inc. The Splashtop onscreen prompts show the 3 steps. Fixed Windows 10 Remote Desktop mouse issue. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. I hope this works Ill know in a few hours/days. Share this: Twitter Facebook LinkedIn More Loading. (since I got my Surface Pro 4). A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Please note: You can switch the setting back to extend these displays upon returning to the office. Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. Most often, users will receive a black screen upon opening the app. The Q&A below explains and gives tips on how to keep your computers safe and protect your privacy. In the sample illustration below, it is shown as enabled. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. GoToMyPC vs Splashtop: Full Comparison in 2023 You were WRONG. "Exchange isn't receiving emails" can you use kerio to see if that receives email? Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Select. Your daily dose of tech news, in brief. Oh my gawd, Id have your babies if it were biologically possible!!!! My name is Helga York. Sometimes an error message will appear, and sometimes it won't. Reinstall Google Chrome and try again. Do you get it now? If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Since the mouse is usb connected, there will be no problems with sharing the device. They were telling me it couldn't be done at first. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Learn how your comment data is processed. Tap to run the Splashtop Business app on your device (in this case an iPad). Please note: This may reposition your desktop icons. Interesting, I havent seen this behavior. Sometimes an error message will appear, and sometimes it wont. NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. I had to remove the machine from the domain Before doing that . And the down arrow button on the right hides the toolbar. 2) Select your language preferences, and click Next. (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. No. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware There are some additional options under the Settings menu. Sadly this doesnt work for me. Its been fun to see how much relief this tip has been bringing to clearly frustrated people! 4. Anyway, thanks to your excellent post I now have a pointer again! Id definitely like to hear of a permanent solution to this as its damn annoying. Splashtop cursor problem - Remote Support - The Spiceworks Community No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. Choose Uninstall. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. here it is how to use remote desktop mobile application to control a computer. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) This is what fails at my client's office to their Win 7 computers. Splashtop is a remote access tool that enables remote workers to access and control their office computers. Keep your computer ON and make a successful connection, then shut down your computer (power off). You can remotely control the computer, open files, and more using the iOS touch based interface. I decided to let MS install the 22H2 build. Locking mouse in center to play FPS on splashtop Mouse pointer disappears on second monitor when using dual displays thank you !!!! Renaming the file worked Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. Click Start, click Control Panel, and then double-click System. I found this post while researching how other people have fixed the problem. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. This black screen will linger for a few seconds, and then the app crashes. You can edit the tracking speed, edit cursor size and color, and more. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question In your Splashtop Account Settings, you can enable Two . If you click to open the toolbar, there will be a number of options available to you. you saved my life i was so frustrated editing documents. If this still doesnt work, try running an older version of the app. Gregg, sorry to hear the issues. This also works for the issue of a black box around the mouse pointer in Remote Desktop. 1=on, 0=off. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. This menu is usually the first button on the left. Automatically blank the remote screen when connected. USEFUL. ", you agree to it. Microsoft MVP: Office Dev All you need to do is set up your Bluetooth or wired mouse to your iPad or iPhone (see below for instructions) and youll be all set! Click " Uninstall " to confirm. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. I added a "LocalAdmin" -- but didn't set the type to admin. Splashtop did sometimes have a slight lag when screen . Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. (LogOut/ Connect to the target computer. Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. It usually happens when I go back to the RDP session from my local computer. Check through the settings and adjust any you want to change. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. Your solution OFFICIALLY ends the nightmare. Adjust your cursor speed, mouse wheel settings, and scroll line options. OF COURSE I could use an alternative, but that is not what I asked about. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. How can I wake up my computers with the Streamer - Splashtop Inc. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Geez, you may as well have recommended trying to open Excel without issue. You just don't get it. Is there a solution for the Mac users with the same problem? I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. 2 Ways to Fix Mouse and Keyboard Not Working in Windows 10 - Guiding Tech