I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. Also, for every month with zero sick days, a bonus was added. "I dislike working in a negative, low morale environment that is plagued with office politics. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". I am always sure that when at home, my family gets my attention first. "I believe I could improve on some technical skills including Excel and Word. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. "I have worked with diverse groups of people most of my career, including my time in college. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. These experiences have really opened my eyes to working with people from backgrounds different than myself. Would it ensure efficient workflows or more timely responses to other departments? I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. I cannot take on every step of a project all of the time. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally.
Questions and Answers about Kaiser Permanente Interviews I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. Interview Questions Give an example of an improvement project you led ", "I like my job, and I enjoy what I do. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. I had 2 interviews with kaiser received and offer within a week. We also met the needs of our team by protecting the positive culture we had worked so hard to create. What questions did they ask during your interview at Kaiser Permanente? Your answer should include your ability to be patient, kind, and confirming to best answer this question. Image source: Times Herald. I've had a lot of success by focusing on building a reputation for consistency and follow-up. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. ", "My position at Kaiser is a Radiology Physician Assistant. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. Have a question or concern? My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. 57 questions about Interviews at Kaiser Permanente. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. Since I have two high school girls who are involved in music. Any hiring authority should feel comfortable putting you in front of their valued customer base. I volunteer with their organizations in various roles. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. I consider myself to be a strong relationship builder and take pride in my people skills. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. As the manager, I knew I could not let this behavior continue. Talk to your interviewer about a time when have had to adjust to changes on the job. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. We had in services to help us prepare. 3. It's best that the person knows the reasons why so that they can learn from the experience. Read our Terms of Use for more information.
35 Kaiser Permanente Interview Questions (+ Answers) I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization.
Custom Care & Coverage Just For You | Kaiser Permanente Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. Health benefits. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. What makes you want to give back to your community? This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. My approach is to tune out the negativity and try to figure out why the personality is difficult. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. I also learn a different kind of articles and submit my test to renew my certificate. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. When I enjoy what I do it doesn't feel like a chore. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment.
Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. It has kaiser questions . Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview?
Kaiser Permanente Interview Questions & Answers | Indeed.com I also check what's low and order specialty if it's a fast mover. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. I like to manage my time to finish my projects on time. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. Ultimately the patient understood and the procedure was finally completed.". I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Know peds RSV scenerio : it's big now on the news . It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. Your response makes it clear that you volunteer in your community in various ways. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. Definition. I work good under stressful situations, and I'm good at resolving patients' problems.". Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Do you consider yourself a compassionate person? Dates shown above are approximate. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. where i concurrently pursued a degree in both nursing and biological sciences. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. Well done! Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. In a positive tone, discuss how you made the situation work! I've cleaned up your answer slightly to more successfully deliver your message. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. My idea was to talk to users of EHR systems at all levels. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. Very good answer! I indulge in the things that make me happy on my time off. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. I returned to the US just last month and had been actively looking for work the past couple of weeks. Talk to the interviewer about how you can maintain that appropriate balance for yourself. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. My documentation is strong, as well. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. ", "I think my weakness is that I take too much to do. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. I'm a good listener, and my coworkers and patients like that about me. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. It is not the ideal situation, but I have always adjusted for the good of the team. These are exactly the steps that an interviewer would be looking for. If you can add in a little bit more about your education, that would round out your answer nicely. It seems you have found that balance. What is the hiring process for remote jobs at Kaiser Permanente? Discuss with the interviewer what you would expect for compensation if offered this position. They want to know that your passions align well with what Kaiser Permanente is offering. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment.
Kaiser Permanente Customer Service Specialist Interview Questions I love my job. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. This is a very good example of your problem resolution skills. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. We will see how stellar my skills are after that course! Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! Click the card to flip . I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial.