Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Council tenants. Failure to do so could give you grounds to make council house disrepair claims against them. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Call-off contract under t. Coventry Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. four in a bed contestant dies. All rights reserved. These cookies do not store any personal information. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. More. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Buying a council property. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Home; Features; Services; About; Contact; Login; Get Free Demo Repair loan can be awarded up to 5,000 to meet the cost of repair works. Dealing with a complaint is usually a straightforward process. Copyright Andy T - 2021. The Housing Repairs service is critical to our tenants and leaseholders. If necessary, they will arrange to remove or seal it (through our repairs team). But opting out of some of these cookies may have an effect on your browsing experience. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. As per your tenancy agreement, you must allow us into the property to service appliances. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. These may subsequently be treated as a complaint if we dont deal with the original request. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Next . If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . Thank you for your patience. London Content and site Copyright Crawley Borough Council 2020. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. To provide you with the best online experience we use a range of essential site cookies. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. We may need to return to complete the full repair. Get in touch. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. You also have the option to opt-out of these cookies. All rights reserved. visit our Code of Conduct page which will guide you through the process. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. This contact information is for council tenants only. 1982 Crawley Borough Council election. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Under the Freedom of Information Act, please can you supply the following information: 1. Official Facebook page for Crawley Borough Council. Previous. This decision was taken with regard to the following section of the Freedom of Information Act 2000. These cookies will be stored in your browser only with your consent. Our housing in Havant. You can report all repairs, including gas and water, using our online form or on 01293 438111. Browsealoud Accessibility News. Introductory tenants are usually limited to minor improvements like redecorating inside. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. This is a True/False flag set by the cookie. Please do not leave children under 16 alone in your home while we are working. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. . You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. The number . Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. Request a repair to council property. Content and site Copyright Crawley Borough Council 2020. It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. This category only includes cookies that ensures basic functionalities and security features of the website. The pattern element in the name contains the unique identity number of the account or website it relates to. All rights reserved. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Council housing repairs Report a repair You can request a repair online. You may have to leave your home if major works are needed on the building. Outside of office hours the number above is for. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. Exchange Tower List First. If this has not been done, email chcompliance@enfield.gov.uk. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. Necessary cookies are absolutely essential for the website to function properly. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Appointments may be carried out by our own employees or by contractors. It will take only 2 minutes to fill in. Emergency out-of-hours repairs. Discretionary Loans Information (PDF, 86.6 KB). A fee will be included to meet the cost of registering the charge against the property. 1986 Crawley Borough Council election. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Help with preventing and tackling damp, condensation and mould in your home. You can also claim compensation for the damage that has been caused during repair work. Our team works to improve housing conditions for tenants renting privately in the borough. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. But opting out of some of these cookies may have an effect on your browsing experience. Section 1. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. A common problem that arises in many homes is condensation and mould growth. All rights reserved. Special circumstances for accepting a review after 1 month has passed may be considered. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. In December 2022 the paid and 65 were out of borough. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. 26 January 2021. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. A stopcock is a valve for turning the cold water system in your home on and off. Housing Disrepair This cookie is used to store the language preference of the user. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. The council provides appointments for non-emergency/non-urgent housing repairs. This is often referred to as filing a compensation claim for despair against a housing association landlord. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. List. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. The kind of improvements you can make to your council property depends on the type of tenancy you have. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Contact your council if youre not sure. Crawley Homes has implemented a new housing IT system. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. Hotjar sets this cookie to detect the first pageview session of a user. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Harbour Exchange Square If youre a secure tenant, you have the right to carry out improvements to your property. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. crawley borough council housing. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. The latest news in your inbox every week. We manage leasehold properties that were originally sold under the Right to Buy. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Was this review helpful? The council should repair any damage caused by maintenance or building work. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Council tenant rights and responsibilities; Completion of the Stage 2 review concludes our complaints process. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Tenant and Leaseholders Housing Repairs Review questionnaire. If it is an emergency and you do not let us in, we may force entry. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. If you are not a council tenant, please call our contact centre on 01293 438000. Search. Crawley Borough Council. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. E6 2JA. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). 701 were here. Before you contact them, they will expect you to have given us a chance to deal with your complaint. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. These cookies will be stored in your browser only with your consent. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. Mar 06, 22 (Updated: Aug 27, 22) These services include waste management,. E14 9GE This website uses cookies to improve your experience while you navigate through the website. You can request it through your 'My Housing Tenancy' online account. These include: Rent enquiries including difficulties paying your rent Mutual exchange. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Our approach. Apply for HMO licence. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. 02 victoria warehouse manchester. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Call us on 0333 050 8887 to start the process or fill in the form. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Your own home. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Visit us. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. While repairs may fall under the developer 's guarantee during the . If you are a council tenant, we can take care of some of the repairs to your home. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. This website uses cookies to improve your experience while you navigate through the website. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. About Us; Staff; Camps; Scuba. You should get several weeks warning of any work needed. The relevant Head of Service will undertake the review and respond within 20 working days. Request a FREE property inspection to find out how much your claim is worth. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. 2 6 May 2021. For further information and guidance see Bogus callers and phone fraudsters. Report an empty property. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. Small repairs and odd jobs Domestic help Meals delivery All services . The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises.