I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber Your transaction is secure, and you also get a full refund for canceled events. Request to speak to a Vivid Seats agent. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Over 100 million tickets sold. We invite you to reach out to our online support team by social media. All Rights Reserved. Dont use this site they are horrible. Showed up after start of game and lot was closed. This will surely increase the credibility of your complaint. Vivid Seats - Fraudulent agreement / promises made for a full refund On December 13, 2022, I received the tickets from Vivid. I will never use vivid seats ever again. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . 2023 Trustpilot, Inc. All rights reserved. No refund offered!! Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I do expect a responce and an apology for this overcharge. I asked to speak to the manager, told me there was no one above him. If I purchase both sets, will the seats be together? Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). One arrived by mail with a "Lot 16" other was delivered electronically. FAQ. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? Customer identification can be provided if needed. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Vivid seats is such a scam!!! People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. All for the seller, not for the customer. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Desired outcome: Paid $160 for a single ticket for a show that was rescheduled (twice). One can only hope these ticket monopolies will be better regulated in the near future. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. We were also told that the tickets would show up within 48 hours on the event. Melinda, your concerns are absolutely valuable and matter to us. Vivid Seats has not responded to my email. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. From A to Z, Vivid Seats customer service is fantastic. I don't expect they are willing to give an apology. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Just go through Ticketmaster or the event website directly. So, Vivid seats charged an additional $196. They deserve to go bankrupt as they cost me $800. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. I have knee issues so very kind to help so we don't walk far. The total price was $1405.95. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. The email made a vague reference to covid 19 but no definite reason was given. I tried calling two hours before my event as the tickets never arrived. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Ticket resale limitations; prohibition; exception. Finally got my tickets and had a great time speaking to the very helpful gentleman. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. We are filing fraud with the bank and reporting to the bbb. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. So, if you sell tickets for $100, you will receive $90. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Just another company who still made money over COVID. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. We could not access or find on Ticketmaster and vivid customer dis-service. He reassured me of any concerns I had and was very patient with me. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. The request was put in minutes before. Well start sending you the news you need delivered straight to you. . Vivid Seats is famous for its courtesy calls. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. The Insurance is not included. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Full refund and apology for lack of ticket delivery. Ticket master from now on! I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. We added millions of opinions to our database and summarized over a million opinions. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Vivid seats is horrible. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: I simply want a partial refund because I feel that is fair. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. UNLV Rebels at Utah State Aggies 2x Football Tickets. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. I paid $322.17 for 3 seats. Good Grief. For 2 and now the event is selling them for 25$$$!!! Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. I want my $1,500 back in my bank account. The. 2. bradsaid 1 yr. ago. Original review: Feb. 9, 2023. I was told that I should have known that by this note that was listed: xfer Piggyback. 100% Buyer Guarantee is a complete falsity. Here are 8 tips for writing great reviews. Angel P helped me out. Paid over $300 to an event that was postponed minutes before it was scheduled. This is not what I paid for. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. I thought maybe that was the seller. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. We appreciate you bringing this matter to our attention and will be following up with you again soon. Vivid charged me 78 dollars for a 30 dollar ticket. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. I complained and they advised these were upgrade tickets and no refund would be issued. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. At this venue, Section B is behind the Pit. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Purchased parking for the Super Bowl. There were no humans to talk to to get my tickets before the event started. greenthumb47 , 2022-08-02. If you have any additional questions, we encourage you to reach out to our online support team on social media. He was very knowledgeable and courteous. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. From over pricing. Ticket Listing Information 9. Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings But, that won't happen with your company. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. My credit card was charged $328.30 that day. After all, I selected that I wanted "2" tickets not "1". Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Enjoy reading our tips and recommendations. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Date of experience: 26 February 2023. Vivid Seats | Buy Tickets on the App Store I suggest never doing business with them. 2. Never again. I then twitted Customer Service and again advised these were upgrade. What kind of scam is this? My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. There was some type of electronic glitch. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Then the day of the event I got an email cancelling my ticket. Then allows the seller to change the date to the day of the event. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. The insurance was $65.82. Customer service would not help since the event was technically postponed and not cancelled. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Received a correct order confirmation but when the tickets came in they moved me to a different section. Vivid Seats goal is to safely and securely connect customers with event tickets. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. They take your money, and you have no valid tickets. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Very helpful indeed! Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Is SeatGeek Legit? I just want the Tickets I spent over 2 thousand of my hard earned money on. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent We would love to review your order again to see if there's anything we can do to make this right for you. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Vivid Seats Reviews | Shopper Approved The request was put. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. I had a purchase trouble on Vividseats. Looking for the best way to buy and sell mobile tickets? They refunded, but I am out 2 nights for the hotel. 10.1K Ratings. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT After setting up a ticket master account my tickets were sent to me. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? We understand how this may be upsetting for you. Never again. Great customer service skills. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. I bought my tickets 5 months before the show. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. SO basically, they lied in the e-mail, and lied that replacements were offered. Vivid Seats $7.5M Event Cancellation Class Action Settlement We also confirm that your tickets are general admission. I someone needs to hold ticket brokers responsible. Its not final unless I had the tickets available which I didnt. However, no matter what link they have provided I cannot access these tickets. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Vivid Seats Review for February 2023 | Best Ticket Brokers Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. My friends and I attend several differant venues and purchase tickets online. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. I asked to print the tickets for my group but was told I had to use the electronic system. 5 Weeks later changed their policy!!! I used their site this morning to purchase two tickets to a show. It is a safe and secure process. Our online support team is here to help resolve your concerns. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. People need to understand that VividSeats works against you. When the tickets never came, I contacted Vivid repeatedly. I was unsure on how this all worked. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. I will not be using this company again and will never refer a soul. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends How has everyone's experience been with Vivid Seats? : r/phish - reddit When I go the tickets, I called the venue and was told they were not handicap. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) So I quickly attempted to purchase another ticket. A refund or seats in RTC4. I've had the same issue though my costs aren't that high. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. I feel sorry for other customers who have lost a lot more money than we did. The staff are even more amazing. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. 10.1K Ratings. Takes no accountability for a time glitch that had us go to a show at the wrong time. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Unsubscribe easily. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. It is never our intention to make our fans feel this way. We paid $1,279.45 for these tickets. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. It offers a 100%. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. We do this to make sure each fan is able to choose tickets that are most accommodating to them. Dial 833-228-5143. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. 3 for $533.58. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Erika, we always want to leave a positive impression on our fans. How do I determine the seat numbers for a ticket listing? I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. They won't refund me or get me two tickets together. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Vivid Tickets Loses Top Rating From Better Business Bureau After I did not get what I paid for. Promised by 2/23. Customer identification can be provided if needed.