We all hate lines. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. The documented police or fire brigade report. A scan or clear photograph sent by email is acceptable. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. Pick your exact se. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. We act as a sales agent for our Client. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Click here. We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. Reply from AXS UK. The refund will be issued to the Payment Method on file. OH MY FUCKING GOD! Front row or on the aisle? Sorry Peter Kay, much as I love you, my 750 is going elsewhere. We make no representations or warranties about the quality of your watching experience or your display. It doesn't apply to housemates who aren't family members or due to attend the event. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Disabled seating is incredible on all levels of the arena. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? The truth is that paying for insurance to guard against this is a waste of money. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. (The reference number will be emailed to you immediately following submission of the online form). Below you'll find an important update on COVID-19 and your events. What is AXS Premium? In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. What is delivery delay/ticket printing suppression? Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Individuals in possession of a recording device are subject to confiscation and/or ejection. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. Terms and conditions of sites linked to by or from the Service may vary by site. This content may be old or outdated. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). I can't go to a concert anymore, any tips to ensure i get my money back? Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. If the event is rescheduled, we'll advise what options are available to you. . E-mail address is required to create an account. All photography, filming and other recordings of the event are PROHIBITED. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. If the event is cancelled, we'll issue you a refund automatically to the original payment card. No refunds are offered for online (virtual) events unless the event is canceled. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. How do I get my AXS Premium tickets once I complete my purchase? Press question mark to learn the rest of the keyboard shortcuts. Terms, conditions, and exclusions apply. Violation thereof is grounds for revocation, seizure or cancellation without refund. Are AXS Premium tickets sold for every event? But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. However, it is not clear if this would cover government advice. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. A per-order delivery fee may also be assessed, depending on the delivery method. You should base your purchase decision solely on the information provided. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Privacy Policy. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). If they allow it, you'll get a refund. Klicka hr fr att kontakta oss. Ad . But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. We will require vehicle recovery service confirmation and receipts. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. Holder must possess a ticket to enter the property or venue listed on the ticket. We appreciate your patience during this unprecedented time. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. email from them: "Thank you for contacting AXS. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. Click Close and Add Documents to go back and add them now. You must supply the required Payment Method and/or other personal information in order to complete your purchase. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Be the first to know. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. They lure you into buying the insurance but little did I know that a refund will be issued . By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. Please visit our help page or contact customer support for assistance. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. . In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. This tracks your activity using third party cookies. IP: 161.35.97.149 AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Occasionally, we may require that the physical ticket is sent to us. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. Klicka hr fr att kontakta oss. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. x. We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. Show more Show less If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. (United Kingdom) Kia was extremely helpful, efficient and patient with all my questions. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. The site owner may have set restrictions that prevent you from accessing the site. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. The partial refund was completed early August 2020. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Please make sure to review the terms and conditions that you will find on these third-party sites. You may also be linked to a third-party site, which is not affiliated with our Service. If I have XCover ticket insurance and miss an event, can I get a refund? x, Hello! Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. With a simple integration this product has gone from strength to strength enabling AXS . Request ID: 7a29b9b3cc1be708. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Any restrictions on transfer or resale will be communicated to you (e.g. Therefore, we ask for: A completed medical confirmation form. follow our steps to get a refund from a ticket seller. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Ticketplan's terms can be found on the Ticketplan website. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. How do I get my . 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. This policy will apply regardless of how the error occurred. You have chosen AXS Mobile ID as your method of delivery for your tickets. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. You are solely responsible for making a purchase, based on the information provided on our Service. We act on your behalf, as seller, when listing or reselling tickets. found at the bottom of this page. If you paid by credit card it may be possible in certain circumstances to. For tickets to events located in the United States, the Service is operated by AXS Group LLC. 4 days ago. We will need these documents as part of the application process and cannot process a refund without them. Please note that further documentation may be required following our review. The document details need to meet the requirements of your Booking Refund Protection. You will also be responsible for paying any applicable taxes relating to your purchases. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. Shipping information, if any, is provided at checkout. Official Tickets and Your Source for Live Entertainment | AXS.com Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party.