And according to the reporter who broke the story which shocked the nation on ITVs News At Ten on March 22, theres still a lot more to come. Re Mr. Harveys comment above, I would comment that Land registry plans (at least, those shown on the Land Title documents) rarely if ever show the ownership of a boundary fence. I have used the service on many occasions and found it very useful with prompt response to most complaints. Venues for hire. only to leave after less than six months without any obvious sign of actually achieving anything. Normally a Councillors mail bag is full of important, but not life threatening, mail and emails regarding missed bin collections, planning issues and complaints about noisy neighbours. You could use a mediation service if raising the issue informally does not . If your issue is not listed above, use our formal complaints form. The implication is that there are too many complaints for the current management to handle, so wed better get some more 50k a year (and the rest) managers to fob people off. We also use cookies set by other sites to help us deliver content from their services. London. Ms Z appealed the court judgement, and lost. All bad enough, you might think, but there was more to come on the day, this time from the council. A year on from a Judicial Review into one of Croydon Council's planning department's many contentious rulings, when a judge issued a Court Order that confirmed that the development at 54 Arkwright Road is unlawful, and people are now renting flats in that building - at up to 1,800 per month - even though it does not have a valid planning permission. The site now floods on a regular basis. On the morning of July 7, Mr Newlands called again to tell me the road had been blocked for more than an hour, without warning or signage, while demolition machinery was delivered to site. How we deal with corporate complaints. There were 121 complaints to the Ombudsman about the running of Croydon Council - more than 10 each month. Night hours. Find out what to do if you are having problems with loud music and parties, alarms, dogs barking and construction noise. Working at Croydon Council: 92 Reviews (2023) | Indeed.com Only 10% of council housing repair jobs ever get checked, Ali accused of cover-up over findings on council flats scandal, Croydon shamed over dangerous squalor in council flats, Your staff make us feel less than human, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action. Dan Hewitts first report on the News At Ten was the start of an odyssey that would go on to highlight cases of poor social housing conditions across England. Barnet Homes housing complaints. The Council should properly assess whether this piece of intensification would in fact be in any way sustainable, when considered honestly against the adopted development plan read as a whole., Townsends decision notice confirms that, This planning permission is subject to a Section 106 Agreement under the Town and Country Planning Act 1990.. This included the garage under construction to the south of the plot. He thinks he is smarter than law he know law order more than anyone. The facts about land ownership in this case were clear and in the public domain, the Ombudsman report states. Where to find Access Croydon. Ive had a very similar experience where the planning department have been willing to allow a developer to break law, planning policy and mandatory policy. Hewitt rightly highlights the work of three ITV News producers on the South Norwood report and others subsequently: Sophie Alexander, Imogen Barrer, Sarah OConnell. 13 July 2021. . Croydons planners have recently lost a significant Judicial Review case in the High Court for their failure to enforce conditions on developments around the borough. I am so glad I dont work for Croydon Planning Department. (19%) Taxpayers seem happy to allow their money to be thrown around paid to service providers without any regard for whether suppliers are doing a good job.We need tighter controls to improve standards. A body that represents council tenants. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. Full list of school closures today as teachers strike - The Sun Studio-flat in South East London, London | Residential Property To Rent Report into Croydon council collapse reveals leadership 'dysfunction Wireless exposes disconnect between Bromley and neighbours. The types of neighbourly behaviour which seem to generate the most complaints, and which are also behind most of the decisions to move house are: aggressive behaviour (60%) Noise Pollution. Night hours are 11.00 pm until 7.00 am. By this stage in the Ombudsmans report, the author is clearly warming to the theme of the mind-numbingly, staggering incompetence of the Croydon Council planners. We are committed to making our website accessible to all visitors. Talk to your local police about ongoing crime and anti-social behaviour issues: Contact your police safer neighbourhoods team, NEW Help improve this site by Since early 2018 I have tried, along with the Riddlesdown Residents Association and other neighbours, to help Mr and Mrs Newlands, the elderly couple who have lived at 96 Hyde Rd for more than 50 years, to defend themselves from the unsustainable intensification that threatens to swallow up their family home. Complaint Resolution Team Croydon Council, Floor 7 Zone C Bernard Weatherill House 8 Mint Walk, Croydon CR0 1EA or email us at: complaints@croydon.gov.uk Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; We are open for pre-booked appointments only Communal cleaning: The landlord explained that the caretaker was scheduled to attend weekly on a Monday COMPLAINT 202006413. It said Mr X could return to court and seek an order permitting him to remove the stanchions and recover the costs of this if Ms Z failed to comply. Follow these steps if you have a dispute with your neighbour. Because, after all, that kind transparency and honesty about dealing with its failures might catch on, and could even lead to the council learning from its mistakes, and who at Fishers Folly would want that? The property is in a great condition, and ready to move in. The council said it would reply before the end of December. That email included . Hide, Send feedback directly to the content team using our website feedback form. Croydon Council has been paying a private landlord for the bunglow in The Glade which is empty (Image: Monica McSherry) A bungalow which Croydon Council allegedly pays 2,000 a month for has been "empty for years". During our investigation, we could have run a piece every single night on this, Daniel Hewitt, ITV Newss political correspondent, says in an interview in the latest edition of Inside Housing magazine. Perhaps a Government could bring in a requirement for new title pans to accurately plot all boundaries and building plans on NEW and REBUILT properties using modern surveying methods down to a very high level of accuracy eg by Satellite co-ordinates. You have rejected additional cookies. We will also ask you to keep a record of the noise and how it affects you on diary sheets for a few days or weeks, depending on how often the noise occurs. Your Croydon. Ms Z partially removed two of the three stanchions and left the third one standing complete. The law is clear that applicants must produce certification to show whether they are building on land they own or which is in third party ownership. Youre having a larf. I also note that under Licenses and Certifications your Linkedin profile STILL includes CMLI though as you know, I was informed by the Landscape Institute (in November 2020) that you had not been a Chartered member since May 2013! The Council confirmed that the developer must have served notice before making the planning application. To reduce noise nuisance from houses and premises, the law defines a maximum amount of noise which is acceptable during night hours. If you think a vulnerable adult is being abused in any way, you can report this as a safeguarding concern. It will take only 2 minutes to fill in. Dont include personal or financial information like your National Insurance number or credit card details. Get the most out of your neighbourhood with Nextdoor. This guide is also available in Welsh (Cymraeg). If you have a company vehicle, a copy of the vehicle registration papers and a letter from the company stating that you have sole use of the vehicle and that it is normally parked at this address. Aside from Croydon Council's mega 15% hike planned, London councils can increase bills by 10%. croydon council complaints about neighbours - shipoom.com It will add to the already overloaded drainage and sewer systems and should be refused.. A London borough has been told to pay out 1,000 apiece to an autistic man and his mother, who cared for him, after it failed to properly support them causing stress, anxiety and a breakdown in family life. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. Likes. Once this form has been completed, the information will be forwarded to the relevant team for action. Hewitt has spent most of the past year researching and following up countless other instances of appalling conditions in council and housing association homes. Emails from residents unanswered, six-month delays in dealing with a formal complaint, and a planning department that ignored a court order. If your neighbour is a tenant, you could contact their landlord. No public servant has understood their responsibility or how to show contrition since. Boston Borough Council said it initially received a noise complaint about "a number of cockerels crowing" at a property in Wyberton West Road. As the plans on larger properties can be at very broad scale (big site, small plan) even the thickness of a thin pen line showing the land boundary as drawn on plan can translate to a wide line on the ground even if set out by a land surveyor. A Croydon flat where the tenant subjected her neighbours to fighting, knife threats and excessive noise has been shut. The court judgement established the boundaries of Ms Zs house. Your Croydon's Tweets. In the 10 weeks that had gone by, there had been no mention of this requirement. As many as 450,000 complaints are investigated each year by councils. They made the council aware of the dispute over land ownership and the 2018 court judgement. The hardest part of being at Croydon council is the uncertainty when there are cuts in budget or changes to services. Croydon Council had been dealing with our formal complaint for three months by this point. Heather Cheesborough said in writing The application was accompanied by an application form in which the applicant had signed Certificate B to state that the notice had been given even though it had not (and she was given numerous pieces of evidence including a postmarked envelope) and that I had been given notice of the forthcoming planning application even thought by her own admission she knows that I knew nothing about it until after it had already been made. The ruling stems from a long-running boundary dispute between three neighbours, where one of them started to build a garage on land that they do not own. Croydon Shire Council PO Box 17 Croydon QLD 4871 (07) 4748 7100 (07) . 3 0 Nov ember 2021. He says that the smell and the cold he encountered in that Croydon council flat have stuck with him as well as knowing that repairs teams had been round and she had called the council over and over again. So, in March, Mr X asked to escalate his complaint to Stage 2 of the procedure because of this delay. Unlawful: the destruction of the trees on the Hyde Road site broke the planning conditions. Barnstaple To London Train, Other than essential front line services, Planning is the thing that Croydon Council has let down the people of Croydon the most on and continues unaddressed at a high level in the council. And theres a culture of not actually listening to what theyre saying. Github; Twitter; Facebook . Nuisance parking and abandoned vehicles | Metropolitan Police Croydon Council had been dealing with our formal complaint for three months by this point. There are rules about heights of structures, their maximum height alongside a boundary, the area of land that can be covered with sheds without the need for planning permission, and heights of walls, fences gates etc. My own Labour-controlled Croydon Council is in debt to the tune of 1.5bn. The council failed to reply to any of them. A Croydon house known for drug-taking, harassment and antisocial behaviour has been boarded up by council enforcement officers. At times the flooding in Lower Barn Road and Mitchley Avenue is so bad that it cuts Riddlesdown in half., And Hale concluded, The whole scheme does absolutely nothing in terms of sensitive optimisation it is pure maximisation of the site to the huge detriment of the green and open local character. Of all the things most taxpayers would want is for people who are council tenants to have homes that are safe to live in. If you're a member of the public who has concerns that a child or young person is being harmed or needs support, you should contact our Single Point of Contact (SPOC) team. why dont the council just get a decent building firm/plumbers round to fix the place? No reply: Katherine Kerswell is the 192,000 per year chief exec of a council that is slow to respond to resident complaints. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Camron Smith died after being stabbed inside a residential address in Bracken Avenue, part of the Shrublands Estate in Croydon, on July 1. Ombudsman (LGSCO) in relation to Croydon Council. There is no discretion in that. If you call is not answered using 020 8921 8166 please try 020 8921 8921. You can report non-urgent incidents to the Anti-Social Behaviour Team at contact-centre@royalgreenwich.gov.uk or on 020 8921 4411.